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HP Recommended

Hi guys. Can someone help me figure out why my headphones are cutting out?

What's happening is that more often than not, my headphones have, what I can describe as static interference. Cutting the sound out to the point that the game I'm playing is unplayable. Sometimes for few seconds. 

I've noticed that when I take the square Bluetooth emitter (which is at arm length from my headphones and between my monitor and PC) and hold it right near my headphones, it stops cutting out and works perfectly. It doesn't matter if I'm in the room, other room or half a meter from the emitter, it cuts out the same. Only when emitter is close to the headset it doesn't do that. I can count with my fingers how many times in the past month I've had a good game without the sound issues. Sometimes it works for few days, but than it doesn't for few days. 

Does anyone know what's happening here? 

Any help is much appreciated... Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Sofrigo ,

 

Welcome to the Poly Community.

The Plantronics RIG brand was sold back in February 2020 to Nacon.

 

I would suggest contacting their Support team https://www.nacongaming.com

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @Sofrigo ,

 

Welcome to the Poly Community.

The Plantronics RIG brand was sold back in February 2020 to Nacon.

 

I would suggest contacting their Support team https://www.nacongaming.com

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.