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HP Recommended

I have a Galaxy S22 ultra, and when I am listening to music or a video, the Audio will drop out. I will turn the audio back on, and in about 3 minutes, it will turn off again. It has been happening for the last two weeks.

I have reset the headset three times, and the problem continues. 

2 REPLIES 2
HP Recommended

Hello @enjscj ,

 

Welcome to the Poly Community.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

I have the same problem with Voyager 5200 and Galaxy S22 Ultra. I have been in contact with german poly support. But the audio dropping remains.

Could you solve the problem?

 

Best Olaf

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.