Poly 5200 Voyager Listeners report Warbeling and poor audio.

Anonymous · ‎07-09-2023

For the last 60 days people have been telling me that my head set has poor audio quality. If go to directly to i phone they report much better audio.

This is unexpected as the Voyager has always been so reliable.

How can I trouble shoot and fix?

Poly Lens says everything is up to date

Thank you

SteffenBaierUK · ‎07-09-2023

Hello @JRG ,

Welcome to the Poly Community.

Not a lot of details to work with here. Is this a brand-new unit or an old unit?

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Can you raise a ticket with headset.helpline@poly.com?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Anonymous · ‎07-09-2023

It is perhaps six months old and an insured replacement to the Plantronics.

I don't know how to be more clear my audience on the other end of the phone cannot hear me well using the Bluetooth.

I am looking for ways to trouble shoot to have a better experience for people I speak with on the phone.

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