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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
HP Recommended

Hi, I purchased Poly 5200 along with charging case last week. when I connect headset with charging cable it's fully charging (100%). And connect it to the charge port on the top of the case also fully charging (till 100%), But when I place my headset inside the charge case it's not fully charging, till 90% maximum. I don't know why it's not charging fully when i place my headset inside the charge case.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Prakash_Madrid,

 

Welcome to the HP Poly Community!

Please try charging the headset inside the charging case after power-draining the headset and charging case. Ensure that the headset's firmware is up-to-date. If the issue still persist please get the unit replaced at the point of purchase. 

If you require any further assistance, Please feel free to contact our support team at https://www.hp.com/contacthp/

 

Regards, 

Prajwal

View solution in original post

1 REPLY 1
HP Recommended

Hi @Prakash_Madrid,

 

Welcome to the HP Poly Community!

Please try charging the headset inside the charging case after power-draining the headset and charging case. Ensure that the headset's firmware is up-to-date. If the issue still persist please get the unit replaced at the point of purchase. 

If you require any further assistance, Please feel free to contact our support team at https://www.hp.com/contacthp/

 

Regards, 

Prajwal

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.