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‎09-06-2023 04:27 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Hi,

I have an issue with the POLY free UC 60, the buds go into Auto Mute while on google meet.  It is very annoying when you are speaking and the buds goes into mute and you have to swipe the stick of the bud to off the Mute.  Appreciate if can help me with a solution to this.  Also would you be able to let me know if this is a known issue or happens only with me

 

Regards,

Shiva

1 REPLY 1

‎09-06-2023 04:46 PM

HP Recommended

Hello @sambashiva1 ,

 

Welcome to the HP community.

 

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

For the Voyager Free 60 pleas use Poly Lens on Windows PC, Apple Mac, or compatible iOS or Android device. This will display the current software and enable you to update if any update is available.

 

In addition, is this for all calls or only Google calls as Google could be the one sending the mute command to the headset?

 

Most likely an issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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