Poly Lens Battery Status

[Marco977]

Hello, I have had the Voyager Focus 2 UC for 2 days now. With charging station.
Headset is connected to Bluetooth and works.
Problem is that Poly Lens battery status always shows 75%. The value does not change. No matter how long I use the headset.
It always stays at 75%.
I have already uninstalled and reinstalled Poly Lens. Headset off and on. I've tried a lot of things. Not s helped.

Where is the problem? A bug?

Thanks for the answers. And sorry for my English. Is from google translate, German to English.

Greetings

 

[M_Salman]

Hi @Marco977, Welcome to Poly HP Support Community.  

I'm sorry to hear about the issue you're experiencing with the headset battery percentage. Please follow these troubleshooting steps and test the headset:

1. Completely drain the battery and then recharge the headset to see if there is any difference.
2. Reset the headset using the Poly Lens application on your PC.

If the issue persists, try using the Plantronics Hub application as an alternative to check if you can obtain the correct battery information.

PLANTRONICS HUB FOR WINDOWS/MAC Product Information | HP® Support

Should the problem continue, I would suggest contacting our HP Support. Our Support engineers should be able to resolve this for you. HP Support can be reached through the provided link.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Marco977]

Hi @M_Salman

Thanks for your answer.

I'm still trying to discharge the battery. I've already tried resetting but it didn't help.
Poly Lens now shows me 50% battery, I have the feeling that Poly Lens shows the battery level in 25% increments? Can this be? So not stepless. Which would somehow not be contemporary. I installed and tested Plantronics Hub. However, there is no percentage display there, but rather "Talk Time Remaining", which runs perfectly and continuously, accurate to the minute.
So now the question is whether Poly Lens shows the battery level in 25% increments or not?
Thanks and greetings

[M_Salman]

Thank you for the information.

Please inform me if you notice any difference in the battery percentage after each use. If so, then the poly lens is displaying the current battery level of the headset.

Also, please completely drain the headset's battery to determine the actual battery percentage.

If you are still facing the same issue, I would suggest contacting our HP Support. Our support engineers should be able to resolve this for you. HP Support can be reached through the provided link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Marco977]

I completely discharged the battery. Poly Lens then also shows 0%. When charging there are only the steps 25%, 50%, 75% and 100%.
So there are only 4 states that are displayed in the Poly Lens, 0, 25, 50, 75 and 100%.

Can anyone confirm that?

Thanks and greetings

[M_Salman · Accepted solution]

Hi @Marco977 thank you for the information.

The battery level indicator will display percentages at 0, 25, 50, 75, and 100, without showing intermediate levels. For additional information about the battery, please refer to the user guide link provided below.
 

User guide link: Overview (hp.com)

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Marco977]

Hi @M_Salman

Thanks for your answer.
Well then we have sorted that out.
But a continuously variable battery display would be better.
The competition (Jabra) can do it too 🙂

Regards

Marco

[M_Salman]

Thank you for your feedback, @Marco977 

We will take this into consideration and forward it to the concerned team.

Regards,

Salman