• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎08-25-2023 12:22 AM

HP Recommended
Product: Voyager FOCUS2 M

Hi,

i recently got a new Poly Voyager via RMA but there is no return shipping label in the package.

How do i get a shipping label. Unfortunately the guy on the  hotline was not able to help me.

 

Thanks in advance

2 REPLIES 2

‎08-25-2023 01:40 AM

HP Recommended

To increase the confusion i got one mail from HP with the notice:

 

Next Steps
Once you receive the part, please install it to ensure that this has resolved your issue. HP does not require the return of your original part.

 

and in another mail from Poly i got a PDF with:

 

Please follow the instructions below to ensure proper credit:
1) Pack the defective/unused product in the box that the replacement product arrived in.
2) Please ensure the RMA & Part Number are clearly marked on the outside of the box.

 

Who should i trust here? HP or Poly?

Was this reply helpful? Yes No

‎08-25-2023 02:59 PM

HP Recommended

Hi Coldsnow,
Welcome to HP Poly community!

Please follow the email sent from Poly.

Regards,
Prajwal

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.