CRT Team Not Responding to Emails Regarding Refund

[Mav1970]

The CRT team have agreed to refund the cost of my workstation (I have an email confirmation from Mariem Limam) and the workstation has been sent back to, and been receivbed by, HP.

Despite a promise of a refund within 7 days and despite 2 emails (which seem to be getting ignored), I still have not received the refund.

Yet again, terrible service from HP.

[SteffenBaierUK]

Hello @Mav1970 ,

Welcome to the HP community.

This is a peer-to-peer community forum which is not directly connected to HP.

This is not a HP Support and we are all volunteers.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[Raj_05]

Hi @Mav1970,

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team, please send me a private message with the following details:

First Name:

Last Name:

Case ID (If Any):

Serial Number:

Product ID:

Contact Number:

Full Address:

Country:

Pincode:

Email:

Best Time to Reach:

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.  

[Mav1970]

Hi,

Unfortunately when I click your Private Message link I get an error stating "You do not have sufficient privileges for this resource or its parent to perform this action." even though I am logged in.

My case id is 5157523068 and you should be able to get my contact details from there. Please call me asap.

Thanks,

Steve

[Raj_05]

Hi @Mav1970,

Thank you for your response, 

I have enabled private messages for your account. Please try now.