Cracked charging base on HP Pavillion All in One

[michaelmccabe]

This started as feint cracks in the area of the charging port. I wonder if it is caused by heat from the charging port. I sent it off for repair and it came back from HP saying is is cosmetic damage and out of scope for warranty repair. On return from the engineer, the feint cracks were more pronounced and then after sitting on my desk for 8 hours and charging my phone, this 1cm x 0.5cm plastic chip just drops out. Anyone else had this issue? 

[Martha65]

I have the very same issue. What can be done?

[Martha65]

And I do not use the charging section of the base. 

[michaelmccabe]

Do you have a picture? If there are multiple people with this issue, it has to be a design flaw. I literally unpacked the desktop, put it on my desk and it hasn't moved. The hair line cracks appeared after 6 months and then this before one year of owning it. I won't buy a HP again if this isn't put right. 

[Martha65]

I found this yesterday after the front piece popped out.

HP Pavilion AIO - D0014-27

I noticed this yesterday, after the chip popped out. The crack has probably been there awhile, and was hard to see due to the black color of the base. I am sending my All In One in, and they will decide if they will fix it or if they want me to pay to fix it.  I have already been asked twice if I dropped the computer. Trust me, this is a larger All-In-One, and it does not move anywhere.  It has not been moved since I  set it up. This AIO will be a year old in a month. 

[praveenbv]

Hi @michaelmccabe, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.