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HP Recommended
Eliteboot 840 G8
Microsoft Windows 10 (64-bit)

Whenever I turn on my laptop I receive a notification:

"A REQUEST HAS BEEN MADE TO CHANGE THE SYSTEM'S SECURE BOOT CONFIGURATION WHICH MAY AFFECT THE SECURE BOOT KEYS AND/OR MAY DISABLE SECURE BOOT

PLEASE TYPE IN AND ENTER THE BELOW NUMBER FOR AUTHORIZATION

{RANDOM NUMBER}"

Whether I  enter the random number or not it still restarts a second or less after pressing Enter.  If I press ESC pre or post notification it shows "Entering BIOS" at the bottom left of the screen but it doesn't enter the BIOS Menu.   I can confirm this is most likely not a hardware issue since the laptop is less then 2 weeks old and I had run a full diagnostic on it about an hour prior to getting stuck in the loop and all results showed passing. 

2 REPLIES 2
HP Recommended

Hello

 

do it change something if you keep pressed the power-on button for at least 30 seconds when the computer is off ?

 

bye

HP Recommended

I've held the power button down for more than a minute unplugged a few times. It does seem to wipe the nvram and drain the charge but always ends up posting to the same message again.  I've also tried Win+B, win+V, power and  all function keys, nothing has been able to get it out of the loop

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