Fingerprint Scanner is not working

[mohammad-adnan1]

Hi Everyone,

I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". I have updated the drivers, and bios and i have tried all possible solutions that i can. I have also contacted hp support they said it's bios issues, after updating bios i have still found the same error that i was getting before. I have attached some SS with this Thread Please look into it and tell me the possible solution if any user fixes the same issue that i have faced.

[ub6424]

Hello @mohammad-adnan1 

(1) Update BIOS

HP Firmware Pack (Q78)

01.20.00 Rev.A

16.3 MB

May 10, 2022

Download

(2) Update fingerprint driver

Synaptics VFS7552 WBF Touch Fingerprint Driver

5.5.27.1099 Rev.A

10.5 MB

Sep 21, 2020

Download

(3) Update all drivers in one place

HP Support Assistant

9.9.58.0 Rev.A

167.8 MB

Oct 4, 2021

Download

(4) Test again

Please report your results.

best regards

---

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[mohammad-adnan1]

Thanks for your response, i have already updated the bios to the latest one and i have also tried to update the fingerprint driver install directly but it's automatically close when the cmd screen appears. Can you guide me through the step-by-step fixes?

[ub6424]

Hello @mohammad-adnan1 

Please check if the Finterprint Reader is enabled in the BIOS.

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

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Thank you very much 

[mohammad-adnan1]

Where is this option?

[mohammad-adnan1]

 

 

 Please look into it.

[ub6424]

Hello @mohammad-adnan1 

Go to Build-In Device Options

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[mohammad-adnan1]

 There is no any option i think. 

[ub6424 · Accepted solution]

Hello @mohammad-adnan1 

Well the option is not shown in bios.

However, it should be turned on always.

>I have brought Hp Elitebook 840 G5 a few days ago

Please contact HP Support to talk to HP Technician

https://support.hp.com/

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[mohammad-adnan1]

There is any way to detect the fingerprint hardware if it is available in my system or not??