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Microsoft Windows 10 (64-bit)

My laptop display not working. I made a call with toll free Hp customercare number. From Hp care centre we discussed issue, by end of all checks they promised On-site person will come and check the issue within 3-days. All the days waited for a On-site service. On 3rd day I made a call again and discussed with Hp-Care on whatsapp, in conversation they told me my address was not registered that’s why they on-site person can’t reach for service. Again they taken address and full details. In discussion I told them my laptop warranty finishing tomorrow, So I can take this to an Authorized Hp service centre for  better assistance. From Hp-care only given all address and all. When I reach service centre they told they don’t have my case I’d job. So they cannot attend. Later I call again with customer care number and with some request they finally told they will keep my laptop. But they will not repair until I submit original invoice

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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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