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10-05-2019 07:21 AM
I have an older HP Envy and it is coming apart at the left corner. It seems like the hinge is super tight. Opening and closing the laptop causes the case to come apart at the corner. Not sure what the problem is and it is something the phone support can't help with. Has anyone else had any luck getting this issue resolved? I see from there are similar posts from a couple of years back but that thread is closed.
10-07-2019 04:27 PM
@mattmerc I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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