cancel
Showing results for 
Search instead for 
Did you mean: 
Drap_
New member
3 2 0 0
Message 1 of 6
739
Flag Post

Solved!

HP accelerometer doesn't work on the lasted version Windows 10 x64

HP Recommended
EliteBook 8570w
Microsoft Windows 10 (64-bit)

Dear friends,

 

After reinstall Windows 10 Pro x64 and install all drivers from https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8570w-mobile-workstation/5257502/model...including driver https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71714.exe

 

Available the next error message appeared: "HP accelerometer doesn't work on this version on windows. An updated app may be available."

 

I deleted HP 3D DriveGuard and accelerometer driver, rebooted and downloaded and installed HP 3D DriveGuard (sp71714.exe) from suport again, but this doesn't helped. What should I do to fix my problem?

 

Thanks.

 

HP EliteBook 8570w

Product Number: A7C38AV

OS: Windows 10 professional x64

OS Version: 1903

OS Compilation: 18362.295

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
135,093 124,449 20,714 31,802
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

The only way I have been able to help folks get that accelerometer to install is to manually install the XP 64 bit driver as follows...

 

Start by deleting the W10 driver, and software again.

 

Try and get back to where the accelerometer is listed as an unknown device.

 

Download and save this driver but do not run it.

 

https://ftp.hp.com/pub/softpaq/sp58001-58500/sp58201.exe

 

Download and install this free file utility.  The 2nd file at the top of the page is for 64 bit.

 

https://www.7-zip.org/

 

After you install 7-zip, right click on the XP 3D driveguard driver file you saved.

 

Select 7-Zip from the list of items on the menu.

 

Have 7-Zip Extract to:  and let it extract the file into its folder name (sp58201).

 

After the driver folder is created, go to the device manager, click on the problem accelerometer device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

 

Make sure the Include subfolders box is checked, and the driver should install.

 

Then restart the PC and the error message should be gone.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
135,093 124,449 20,714 31,802
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

The only way I have been able to help folks get that accelerometer to install is to manually install the XP 64 bit driver as follows...

 

Start by deleting the W10 driver, and software again.

 

Try and get back to where the accelerometer is listed as an unknown device.

 

Download and save this driver but do not run it.

 

https://ftp.hp.com/pub/softpaq/sp58001-58500/sp58201.exe

 

Download and install this free file utility.  The 2nd file at the top of the page is for 64 bit.

 

https://www.7-zip.org/

 

After you install 7-zip, right click on the XP 3D driveguard driver file you saved.

 

Select 7-Zip from the list of items on the menu.

 

Have 7-Zip Extract to:  and let it extract the file into its folder name (sp58201).

 

After the driver folder is created, go to the device manager, click on the problem accelerometer device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

 

Make sure the Include subfolders box is checked, and the driver should install.

 

Then restart the PC and the error message should be gone.

View solution in original post

Was this reply helpful? Yes No
Drap_
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Sorry, but what does XP have to do with it?

I hawe Win 10 Pro x64

Tags (1)
Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,093 124,449 20,714 31,802
Message 4 of 6
Flag Post
HP Recommended

As you found out, the W10 driver does not work, and there is no way you can make it work.

 

You asked what you can do to fix the problem, and I provided what I think are simple instructions to fix it.

 

If you manually install the XP driver as I explained, it will install the accelerometer, and you won't get the error message.

 

You have two options...follow my instructions to install the accelerometer using the XP x64 driver, or live with the error.

 

Here are discussions where forum members with the same accelerometer hardware version followed my instructions to use the XP driver, and it worked just fine for them...one has the exact same model PC as yours.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-8570w-Accelerometer-driver-...

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-EliteBook-2570p-missing-driv...

 

...and this one just today...

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Unknown-drivers/m-p/7225753/Pop...

Was this reply helpful? Yes No
Drap_
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Thank you, the error really disappeared, but the image on the display does not rotate when rotate the laptop.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,093 124,449 20,714 31,802
Message 6 of 6
Flag Post
HP Recommended

You're very welcome.

 

Unfortunately, I wouldn't know what to do about that.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation