Help with order

[MHadlow78]

Help! I’ve just made an order on the website and accidentally used an incorrect address. Obviously I

haven't had any confirmation and can’t create an account because the verification goes to the wrong email. I do t know what to do. 

[banhien]

---

@MHadlow78 wrote:

... can’t create an account because the verification goes to the wrong email. I do t know what to do. 

---

@MHadlow78 

Normally the confirmation process only valid for a day or two. It will be automatically cancelled after that time. You can reorder now using your RIGHT email address.

Regards.

[MHadlow78]

I don’t understand. Are you saying that the order will not progress unless it is verified? The email that I used is a genuine email address but doesn't belong to me and I don’t know the owner.

[banhien]

---

@MHadlow78 wrote:

I don’t understand. Are you saying that the order will not progress unless it is verified?

---

@MHadlow78 

I did say that. Unless OTHER user wanted to buy your machine and he/she replied. Do you have order number ?

Regards.

[MHadlow78]

Unfortunately I don't have an order number. I was relying on the email as a record of my order number.

Can I just check, does every order that is placed require some sort of response to an email?

Apologies if I'm coming across as a bit dim but I've never come across a system like this before.

[banhien]

@MHadlow78 

I always have confirm emails (right email) when order online and vendors ONLY process my orders AFTER my reply to confirm my orders.

Regards.

[Riddle_Decipher]

@MHadlow78 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

@banhien Thanks for the support 🙂

[MHadlow78]

Thank you. I've replied to your private message and await further instruction. Your assistance is very much appreciated.