cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
MHadlow78
New member
4 3 0 0
Message 1 of 8
559
Flag Post

Help with order

HP Recommended

Help! I’ve just made an order on the website and accidentally used an incorrect address. Obviously I

haven't had any confirmation and can’t create an account because the verification goes to the wrong email. I do t know what to do. 

7 REPLIES 7
banhien
Level 20
Level 20
100,979 40,014 13,111 27,464
Message 2 of 8
Flag Post
HP Recommended

@MHadlow78 wrote:

... can’t create an account because the verification goes to the wrong email. I do t know what to do. 


@MHadlow78 

 

Normally the confirmation process only valid for a day or two. It will be automatically cancelled after that time. You can reorder now using your RIGHT email address.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
MHadlow78
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

I don’t understand. Are you saying that the order will not progress unless it is verified? The email that I used is a genuine email address but doesn't belong to me and I don’t know the owner.

Was this reply helpful? Yes No
banhien
Level 20
Level 20
100,979 40,014 13,111 27,464
Message 4 of 8
Flag Post
HP Recommended

@MHadlow78 wrote:

I don’t understand. Are you saying that the order will not progress unless it is verified?


@MHadlow78 

 

I did say that. Unless OTHER user wanted to buy your machine and he/she replied. Do you have order number ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
MHadlow78
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Unfortunately I don't have an order number. I was relying on the email as a record of my order number.

 

Can I just check, does every order that is placed require some sort of response to an email?

 

Apologies if I'm coming across as a bit dim but I've never come across a system like this before.

Was this reply helpful? Yes No
banhien
Level 20
Level 20
100,979 40,014 13,111 27,464
Message 6 of 8
Flag Post
HP Recommended

@MHadlow78 

 

I always have confirm emails (right email) when order online and vendors ONLY process my orders AFTER my reply to confirm my orders.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,623 4,144
Message 7 of 8
Flag Post
HP Recommended

@MHadlow78 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

@banhien Thanks for the support 🙂

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
MHadlow78
Author
New member
4 3 0 0
Message 8 of 8
Flag Post
HP Recommended

Thank you. I've replied to your private message and await further instruction. Your assistance is very much appreciated.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation