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- HP Community
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- Help with order

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05-29-2020 01:13 PM
Help! I’ve just made an order on the website and accidentally used an incorrect address. Obviously I
haven't had any confirmation and can’t create an account because the verification goes to the wrong email. I do t know what to do.
05-29-2020 01:23 PM
@MHadlow78 wrote:... can’t create an account because the verification goes to the wrong email. I do t know what to do.
Normally the confirmation process only valid for a day or two. It will be automatically cancelled after that time. You can reorder now using your RIGHT email address.
Regards.
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05-29-2020 03:57 PM
@MHadlow78 wrote:I don’t understand. Are you saying that the order will not progress unless it is verified?
I did say that. Unless OTHER user wanted to buy your machine and he/she replied. Do you have order number ?
Regards.
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05-29-2020 04:08 PM
Unfortunately I don't have an order number. I was relying on the email as a record of my order number.
Can I just check, does every order that is placed require some sort of response to an email?
Apologies if I'm coming across as a bit dim but I've never come across a system like this before.
05-29-2020 04:30 PM
I always have confirm emails (right email) when order online and vendors ONLY process my orders AFTER my reply to confirm my orders.
Regards.
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05-29-2020 06:41 PM
@MHadlow78 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
@banhien Thanks for the support 🙂
Riddle_Decipher
I am an HP Employee
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