Hp Image Assistant shows N/A in bios configuration

[Venosaur]

Hello,

I have question because when I went with Win 24H2 my HPIA starts shows N/A in bios configuration. My version HPIA 5.30, can You write me what can be wrong.

In Windows 23h2 HPIA shows very changes in bios etc.

Regards

[Irfan_06]

Hi @Venosaur,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with the BIOS version missing in the BIOS configuration page on your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was showing under BIOS configuration page?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Venosaur]

hello, 

No I don't have issue with Bios version. I have issue that HP Image Assistant doen't shows details from Bios.   

[Irfan_06]

Hi @Venosaur,

Thank you for sharing the above information.

Please follow the below steps to fix the issue.

• Update BIOS:

Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

• Check for HPIA Updates:
  • Update to the latest version of HP Image Assistant.

• Update Windows and Drivers:

Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

• Run HPIA in Admin Mode:
  • Right-click HPIA and choose "Run as Administrator" to ensure it has sufficient privileges.

• Log Analysis:
  • Check the HPIA log files (usually located in C:\ProgramData\HP\HP Image Assistant) for detailed error messages or warnings.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Venosaur]

Hello Irwin6,

I did all before, bios upgrade, windows updates etc. still it is shows the same information. My HPIA is the newst 5.3 version. It is strange that on Windows 11 23 h2 everything was OK.

I don't know what can be wrong with win 24h2 that this communication bios by HPIA doesn't work ?

Regards

ps. I forgot that in programdata - no errors.

[Irfan_06]

Hi @Venosaur,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Venosaur]

Thank You. 

Regards and Have a nice day.

[Venosaur · Accepted solution]

HI Irwin6, 

new update HPIA 5.3.1 has resolved all problems. Now all work very well. 

Regards and thank for help