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02-16-2022 12:43 PM - last edited on 03-15-2022 12:10 PM by JessikaV
I have followed all steps to rectify the problem suggested on HP sight and used both Microsoft troubleshooter and hp AudioCHECK. All settings are correct and even tried reinstalling drivers but nothing works. Sound comes out fine but the recording is not working even when I try to use a headset. Note when setting up microphone there is no option for the internal mic
02-18-2022 06:22 PM - edited 02-18-2022 06:27 PM
I had similar issues when I upgraded my Zbook 15 G1 to Windows 10. Turns out HP never released a Win10 driver for the sigmatel audio codec. I solved it by going into HPs support website and downloading the latest audio driver for Windows 8. Your case is different, though, because there's an official win10 audio driver for your laptop on HP's support website.
The sound control panel should show your internal mics as "Internal Microphone Array" (see attached screenshot). If not, I'm afraid you're using some generic Realtek drivers instead of the ones provided by HP. Regarding the "microphone setup wizard": it won't actually show "internal/integrated microphone" as an option even though your PC has them. That's normal, I just checked on mine.
I know we're talking different laptop models and different audio codec manufacturers (yours is realtek, judging from screenshots), but rolling back to Win8 drivers might be worth a shot, right? For all I know, Realtek audio codecs have been a bug fest on all Win10 laptops I've come in contact with haha.
... recording is not working even when I try to use a headset.
This is what's throwing me off. Bad drivers shouldn't break external mics. But it might be further evidence that your current drivers are doing a bad job and are treating your laptop as a desktop with a different set of ports. The absence of "Headset microphone" in your sound control panel further adds to this little theory.
PD: it doesn't help matters that Win10 likes to take the liberty of updating your current drivers without asking first. I've had this happen all the time with Dell Inspirons.
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