Issue with laptop parts. Didn't resolved within time.

[siddharthsankal]

I purchased HP OMEN laptop on 24 jan 2025. After a month I'm facing issues with battery and the hinges of the laptop lid. Then i called HP support for many times and gave detailed info about the issues. Then after they created case for calibrate Battery and changing hinges. I attached a Screen shot of Case. In that they mentioned that  they will fix the issue on 15-03-25 date. Technical expert will visit your place and will solve your problem, But no one called me on that day even i tried to reach them on whatsapp,call,email. Not a single response receive from them. Even today on 17-03-15 I called them many times on customer care number but call was not connecting. then I Saw than HP send me Email FsmSupport.india  from this ID. In that they mentioned info about technician number , Hp service center number and Hp service center head emailID. Again I called on both numbers. They  received after calling 10 times and told me today they will visit. On 15-03-2025 they don't have laptop part thats why they will visit today.

My point is HP India called it Premium service. Who's gonna consider this service is a premium service? after harassing a customer. This is the totally worst experience i faced in my life and not expecting this kinda **bleep** service from HP brand. 

[Max3Aj]

@siddharthsankal, Welcome to the HP Support Community! 

We are sorry for the inconvenience you've experienced. 
 

To help us get started on resolving your issue, could you please share your HP unit's serial number and active case ID with us via private message? 

Need help finding your serial number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj