Printer

[StevenParker]

I need the contact information for HP Complaints.  My Printer broke down and they were supposed to replace with a new Printer and I was sent a refurbished one.  I try to reach them by phone but I get the run around.  Is there a direct email to contact them?

[Dragon-Fur]

@StevenParker 

First, please read and heed our public service announcement -

Welcome to the HP English Community --

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<< Warning - Read >>

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Do not trust Tags or Links added to Community Posts by new members that direct you to contact a phone number, email, chat, or social media.

HP Support does not make use of Community "Tags" or "Call us" links from new members.

HP Support does not free post support phone numbers as usernames nor does HP Support free post Chat links.

Your computer is not full of bugs.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Worth Noting

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Thieves are waiting - do not just hand out your privacy to their keeping.

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• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Help with Instant Ink - HP Instant Ink Support - Website 
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

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READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

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[Max3Aj]

@StevenParker, Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj