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HP Recommended
Probook 655 G1

Hi guys,

I would like to buy a HP Probook 655 G1 laptop, but the seller told me that it has an administrator password set. He is a reseller, the laptop came from some norwegian city hall. Can I reset the admin password if I follow this guide:

Solved: Probook 4545s Bios Password reset - HP Support Community - 6350164  ?

 

I contacted HP before, to reset the admin password for another HP Probook 650 G1 bought by me from a store (that had the admin password set, but I could access the rest of the bios settings). HP contacted me and told me how to reset the password, but it was way to complicated (not like in the above link) and I didn't want to risk anything (the HP support people send me a file and instructions). I'm not really a novice with computers, but it was too strange of a process for me and I thought it was risky to try the reset myself.

I had to ship the laptop to the store where they reset the password for me - I think the just upgraded the bios.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You will have to contact HP technical support for assistance with obtaining a SMC.bin file for your PC.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Worldwide business PC phone numbers...

 

You can see if the phone number listed for your country is still valid to call them.

http://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You will have to contact HP technical support for assistance with obtaining a SMC.bin file for your PC.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Worldwide business PC phone numbers...

 

You can see if the phone number listed for your country is still valid to call them.

http://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

HP Recommended

thank you for your help

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.