• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Probook 490 G2

Hello, 

they are offering me a used HP Laptop, model called Probook 490 G2. It has:

i7-4510U processor @ 2 GHz

- 8 GB RAM

-  460 GB ROM

- WIN 10 Pro version 21H2

- Laptop Name DESKTOP-Q58K65S

- ID 4B19B62C-0DF7-44B2-A2B3-D712000FEAD2

- Product ID  00330-50000-00000-AAOEM

 

I cannot seem to find any relateable information on the model name, the ID or anything else. 

Is that a scam or a "real" product I could trust ?

 

Thanks for any help or hint in the right direction,

Michael 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Yes, it seems fine to me.

 

Here is the link to the service manual, and as you can see that the i7-4510U processor was one of those that could have come with the model series:  It's actually the first one listed in chapter 1, page 1 of the manual.

 

HP ProBook 430 G2 Notebook PC Maintenance and Service Guide

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

There is no such notebook model as a 490 G2.

 

HP ProDesk 490 G2 Microtower Business PC Product Specifications | HP® Customer Support

 

That is a Desktop PC.

 

I suggest you re-check the model number.

 

There are Probook 430 G2, 440 G2, 450 G2, and 470 G2 notebooks.

 

The middle number denotes the display size--13", 14", 15.6" & 17.1."

HP Recommended

Hello Paul,

 

You are right, it is a 430 G2 model "Desktop-Q58K6SS" with an I7-45100 @ 2 GHz processor and 8 GB RAM.

ID 4B19B62C-0DF7-44B2-A2B3-D712000FEAD2

460 GB ROM

WIN 10 Pro installed

 

Does that sound to You ?

Especially the "I7" processor ?

That's the screenshot they sent me (sorry if it's in italian, but the numbers are there)::

MichaelR1968_0-1678956548781.png

 

HP Recommended

Hi:

 

Yes, it seems fine to me.

 

Here is the link to the service manual, and as you can see that the i7-4510U processor was one of those that could have come with the model series:  It's actually the first one listed in chapter 1, page 1 of the manual.

 

HP ProBook 430 G2 Notebook PC Maintenance and Service Guide

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.