RE: CCC Certificate Needed from HP for power cord (China compulsory certificate)

[DGUSA]

I have tried multiple times to get a hold of someone to provide me with the CCC (China compulsory certificate) for the power cord that comes with this PC product.  Each time being transferred to multiple people that have no idea what i am requesting and do not know what "regulatory department" is either.  It is very frustrating the customer service i have/am recieving and do not know who/where else to go to to get this provided to me from HP.  HP has the CCC symbol on the battery and therefore must provide the certificate when requested; which i am requesting at this time.  Please commment with assistance.

Thank you!

[REO51ST]

@DGUSA

Does your adapter have this mark???

REO

[DGUSA]

Yes, that is correct.  It has this symbol. 

[REO51ST]

@DGUSA

That means that HP has sent that model adapter to China's Safety Test Labs.

It was passed and Certified.

That gives HP the rights to put the Certification Stamp on that product.

REO

[DGUSA]

That is correct.  However i am now requesting the cerificate for the CCC mark they are provided when adding this mark.  Do you have a contact?  Do you work with HP?  Do you know a regulatory contact at HP?

[kevin-t · Accepted solution]

@DGUSA

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[DGUSA]

Thank you very much for assisting me in contacting the correct associate(s) at HP for this certificate. 

[REO51ST]

Thanks @kevin-t

I knew you would help.

Thanks again.

REO

[DGUSA]

Thank you for helping me get in contact with someone at HP to assist RE051ST.  I am hopeful someone familiar with my request will contact me from HP. 

[REO51ST]

@DGUSA

Are you selling the PC to someone in China???

Would you post what you needed to do to get the CCC.

REO