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05-13-2021 12:59 AM - edited 05-13-2021 01:00 AM
Could you be more specific what do you mean by "nothing happens" ? What kind of files you want to open ? Where they are downloaded from ? Which is this safe source ? Could you take a video of your issue, upload it somewhere and post a link back here ?
Have you tried turning it off and on again (meaning Windows restart) ? Make sure you do restart the OS as per these instructions -> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device/
Any improvement after that ?
If you use 3rd party security apps, make sure HP/Bromium files and locations are excluded and whitelisted in them as per this article >> https://support.bromium.com/s/article/Bromium-and-Third-Party-Software-Interoperability-Guide
After this is done, ensure you restart the PC again and test again.
You may try to uninstall (and/or reinstall) HP Sure app(s). Files can be taken from the Software & Downloads section of hp.com website >> https://support.hp.com/us-en/drivers
Hope this helps. Let me know how it goes and post as many details as possible.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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