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‎05-12-2021 08:42 AM

HP Recommended
Product: Elitebook
Operating System: Microsoft Windows 10 (32-bit)

When I click 'Remove protection and open' (for files I know are from a safe source) nothing happens - my computer (HP Sureclick?) won't let me do this.

 

1 REPLY 1

‎05-13-2021 12:59 AM - edited ‎05-13-2021 01:00 AM

HP Recommended

Hola @Liz_Cubertilla 

 

Could you be more specific what do you mean by "nothing happens" ? What kind of files you want to open ? Where they are downloaded from ? Which is this safe source ? Could you take a video of your issue, upload it somewhere and post a link back here ?

 

Have you tried turning it off and on again (meaning Windows restart) ? Make sure you do restart the OS as per these instructions -> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device/

Any improvement after that ?

 

If you use 3rd party security apps, make sure HP/Bromium files and locations are excluded and whitelisted in them as per this article >> https://support.bromium.com/s/article/Bromium-and-Third-Party-Software-Interoperability-Guide

After this is done, ensure you restart the PC again and test again.

 

You may try to uninstall (and/or reinstall) HP Sure app(s). Files can be taken from the Software & Downloads section of hp.com website >> https://support.hp.com/us-en/drivers

 

 

Hope this helps. Let me know how it goes and post as many details as possible.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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