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HP Recommended
HP 15 Notebook PC 15-r211na
Microsoft Windows 10 (64-bit)

The left hinge of my notebook is broken. I took the laptop to Currys-PC World for repair. After 6 weeks, they returned my notebook saying that the parts to repair the Notebook are no longer available. I find this hard to believe. This is a volume product so HP must be supporting it. Can anyone from HP confirm whether I should be able to get this problem fixed?.

1 REPLY 1
HP Recommended

@Mike_Ellis I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.