• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP EliteBook x360 1030 G2
Microsoft Windows 10 (64-bit)

Screen brighten keys do not work (F3 and F4)- I noticed that after installing several windows updates, the keys to control the brightness of the screen have stopped working. I installed all drivers and upgrades with HP Support Assistans and the problem still exists. Please help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @Przemo1922 

 

If the graphics driver is properly installed, use a newer version of the Hotkey driver and see if that works for you.

 

6.2.46.1     Jun 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87683.exe

View solution in original post

6 REPLIES 6
HP Recommended

 

 

Uninstall currently installed Intel graphic driver from device manager.

 

Download, save and install this:

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2-notebook-pc/141...

 

Restart system and check.

 

You may also install hotkey driver: 

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2-notebook-pc/141...

 

 

HP Recommended

I did everything as you wrote, the problem still remains - the keys do not work

HP Recommended

Hi, @Przemo1922 

 

If the graphics driver is properly installed, use a newer version of the Hotkey driver and see if that works for you.

 

6.2.46.1     Jun 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87683.exe

HP Recommended

@Paul Tikkanen Thank you very much for your help - the keys work again! good job!!!

HP Recommended

You're very welcome.

HP Recommended

 

@Przemo1922 

 

Kindly make it easy to find the correct solution by marking @Paul_Tikkanen 's response as the solution instead of mine.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.