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‎03-04-2019 02:04 AM

HP Recommended
Product: HP EliteBook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

Screen brighten keys do not work (F3 and F4)- I noticed that after installing several windows updates, the keys to control the brightness of the screen have stopped working. I installed all drivers and upgrades with HP Support Assistans and the problem still exists. Please help

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2019 07:25 AM

HP Recommended

Hi, @Przemo1922 

 

If the graphics driver is properly installed, use a newer version of the Hotkey driver and see if that works for you.

 

6.2.46.1     Jun 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87683.exe

View solution in original post

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6 REPLIES 6

‎03-04-2019 02:29 AM

HP Recommended

 

 

Uninstall currently installed Intel graphic driver from device manager.

 

Download, save and install this:

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2-notebook-pc/141...

 

Restart system and check.

 

You may also install hotkey driver: 

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2-notebook-pc/141...

 

 

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‎03-04-2019 02:59 AM

HP Recommended

I did everything as you wrote, the problem still remains - the keys do not work

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‎03-04-2019 07:25 AM

HP Recommended

Hi, @Przemo1922 

 

If the graphics driver is properly installed, use a newer version of the Hotkey driver and see if that works for you.

 

6.2.46.1     Jun 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87683.exe

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‎03-04-2019 08:26 AM

HP Recommended

@Paul Tikkanen Thank you very much for your help - the keys work again! good job!!!

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‎03-04-2019 08:30 AM

HP Recommended

You're very welcome.

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‎03-04-2019 09:49 AM

HP Recommended

 

@Przemo1922 

 

Kindly make it easy to find the correct solution by marking @Paul_Tikkanen 's response as the solution instead of mine.

 

 

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