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- Re: Swallen battery splits the body.

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10-11-2019 01:21 AM - edited 10-11-2019 01:22 AM
The upper body and lower body were split apart and broken by the swollen battery, because the lower (bottom) body could not take the strain.
I was told by the HP support that this was normal and fine. Is this true?
10-11-2019 08:27 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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