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AlphaProxima
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Message 1 of 11
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Solved!

Thunderbolt Dock G2 - Cannot Update Thunderbolt Controller Firmware

HP Recommended
ZBook 15 G5
Microsoft Windows 10 (64-bit)

I tried to update Thunderbolt Dock G2 firmware with SP111940 package. The process stopped because it failed to detect Thunderbolt controller version.

 

I tried then to update just the Thunderbolt controller part with ThunderboltUpdaterDevice.exe (same package) but it failed with similar error.

 

All other drivers are up-to-date. HP Assistant doesn't show any new updates.

Any ideas how to update the firmware?

 

HP Thunderbolt Dock G2 Firmware instal fail.jpg

HP Thunderbolt Dock G2 Firmware instal fail 2.jpg

1 ACCEPTED SOLUTION

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TryToDoMybest
Level 8
1,042 986 106 202
Message 9 of 11
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Hello this is the solution:

 

I found a second person reporting the same issue with Thunderbolt Dock G2 and Zbook 15 G5. that's strange.

 

so I kept a 830 G5,  There was an old Thunderbolt Secure Connect software. with it Thunderebolt firmware upgrade is able to read the current Thunderbolt Control Version.

 

so I installed latest Thunderbolt Secure Connect sp1331131.

After that installation Thunderebolt firmware upgrade fails like in your case.

so the owrkarounf should be go back to previous version of Thunderbolt Secure Connect software..

 

search previous verion at Revision History on this page:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-830-g5-notebook-pc/18477184/... 

 

I was using https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94596.exe before to install latest version.

 

bye

 

View solution in original post

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TryToDoMybest
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Hello

 

one thing you can try is this.

 

go in folder sp111940\firmware\Intel

then execute  ThunderboltUpdaterDevice.exe and see what happens.

 

bye

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AlphaProxima
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Hello

 

thanks for the answer. I already tried this but unfortunately it didn't help (see the second photo in my first post).

 

bye

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TryToDoMybest
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Hello

 

did you try also

sp111940\firmware\Cypress\Dependency\system_Update.bat ?

 

Bye

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AlphaProxima
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Hello

 

I executed sp111940\firmware\Cypress\Dependency\system_Update.bat and it finished successfully (see log below).

Then I ran SP111940\HPFirmwareInstaller.exe (see photo below). 

Base Microcontroller and US USB Type-C PD Controller are now updated.

DisplayPort Hub is still out of date and it still cannot communicate with Thunderbolt controller.

I tried also SP111940\Firmware\Intel\ThunderboltUpdaterDevice.exe again but it failed with the same error as before.

 

Do you have more tricks up your sleeve? 😉

Thanks for your help.

 

HP Thunderbolt Dock G2 Firmware instal fail 3.jpg

 


C:\SWSetup\SP111940\Firmware\Cypress\Dependency>System_Update.bat
srcpath: C:\SWSetup\SP111940\Firmware\Cypress\Dependency
Press any key to continue . . .
Connecting to the DMC
Connected to the DMC
======================DOCK IDENTITY============================
CDTT version : 2
VID : 0x03F0
PID : 0x0667
Vendor : Cypress Semiconductor
Product : HP Hook
Signed FW Update : TRUE
===================CURRENT DOCK STATUS=========================
Last FW update status : Factory
Device count : 3
Composite dock image version : 0.0.0.0
---------------------------------------------------------------
---------------------------------------------------------------
Device#0
Device type : FM0-DMC
Component ID : 0
Current image : Image-1
Bootloader Version
Base Version : 0.0.0.0
Application Version : dm.2.0.0
Image-0 Status : VALID
Base Version : 0.0.0.0
Application Version : dm.3.13.14
Image-1 Status : VALID
Base Version : 0.0.0.0
Application Version : dm.3.13.14
---------------------------------------------------------------
Device#1
Device type : CCG5
Component ID : 1
Current image : Image-1
Bootloader Version
Base Version : 3.1.0.904
Application Version : nb.0.0.1
Image-0 Status : VALID
Base Version : 3.1.1.1424
Application Version : HD.3.6.12
Image-1 Status : VALID
Base Version : 3.1.1.1424
Application Version : HD.3.6.12
---------------------------------------------------------------
Device#2
Device type : CCG5
Component ID : 2
Current image : Image-1
Bootloader Version
Base Version : 3.1.0.904
Application Version : nb.0.0.1
Image-0 Status : VALID
Base Version : 3.1.1.1424
Application Version : HM.3.4.2
Image-1 Status : VALID
Base Version : 3.1.1.1424
Application Version : HM.3.4.2
===============================================================
Loading composite dock image
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request

Writing FM0-DMC (Comp-id: 0), Image-0 image
****************************************

Waiting for FW upgrade request
Received re-enumeration notification
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request

Writing FM0-DMC (Comp-id: 0), Image-1 image
****************************************

Waiting for FW upgrade request
Received re-enumeration notification
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request

Writing CCG5 (Comp-id: 1), Image-0 image
****************************************
****************************************

Waiting for FW upgrade request

Writing CCG5 (Comp-id: 2), Image-0 image
****************************************
****************************************

Waiting for FW upgrade request
Received re-enumeration notification
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
Starting FW upgrading
Sending start command
Signed FW update in progress
Waiting for FW upgrade request

Writing CCG5 (Comp-id: 1), Image-1 image
****************************************
****************************************

Waiting for FW upgrade request

Writing CCG5 (Comp-id: 2), Image-1 image
****************************************
****************************************

Waiting for FW upgrade request

Finished FW update process with status COMPLETED
DMC disconnected, waiting for re-connecting DMC
Re-connected to the DMC
===================CURRENT DOCK STATUS=========================
Current FW update status : Complete
Device count : 3
Composite dock image version : 0.0.0.69
---------------------------------------------------------------
---------------------------------------------------------------
Device#0
Device type : FM0-DMC
Component ID : 0
Current image : Image-1
Bootloader Version
Base Version : 0.0.0.0
Application Version : dm.2.0.0
Image-0 Status : VALID
Base Version : 0.0.0.0
Application Version : dm.3.13.16
Image-1 Status : VALID
Base Version : 0.0.0.0
Application Version : dm.3.13.16
---------------------------------------------------------------
Device#1
Device type : CCG5
Component ID : 1
Current image : Image-1
Bootloader Version
Base Version : 3.1.0.904
Application Version : nb.0.0.1
Image-0 Status : VALID
Base Version : 3.1.1.1424
Application Version : HD.3.9.12
Image-1 Status : VALID
Base Version : 3.1.1.1424
Application Version : HD.3.9.12
---------------------------------------------------------------
Device#2
Device type : CCG5
Component ID : 2
Current image : Image-1
Bootloader Version
Base Version : 3.1.0.904
Application Version : nb.0.0.1
Image-0 Status : VALID
Base Version : 3.1.1.1424
Application Version : HM.3.4.2
Image-1 Status : VALID
Base Version : 3.1.1.1424
Application Version : HM.3.4.2
===============================================================
Exiting the application
Press any key to continue . . .
C:\SWSetup\SP111940\Firmware\Cypress\Dependency>

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TryToDoMybest
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Hello

 

which is the notebook model you are using ?

 

bye

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AlphaProxima
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Hello

 

it's ZBook 15 G5 (model nr. 3AX13AV)

 

bye

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TryToDoMybest
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Hello

 

before to give up , thinking it's an harware failure, try also these:

 

remove any device you may have connected to the docking. 

I guess your TB Dock G2 has a 230 W power supply.

unplug the USB-C cable fro Zbook 15 G5, wait 30 seconds so Windows recognize it's removed

reconnect and wait 30 seconds to be sure all devices are enumerated

 

Try again to select firwwareupdate selecting also  the force option.

 

it may seems a stupid question , could you connect the USB-C cable to the second USB-C port ?

 

more then this I can say or you may try with another HP notebook with USB-C port. do you have another computer ?

 

bye

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TryToDoMybest
Level 8
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Message 9 of 11
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Hello this is the solution:

 

I found a second person reporting the same issue with Thunderbolt Dock G2 and Zbook 15 G5. that's strange.

 

so I kept a 830 G5,  There was an old Thunderbolt Secure Connect software. with it Thunderebolt firmware upgrade is able to read the current Thunderbolt Control Version.

 

so I installed latest Thunderbolt Secure Connect sp1331131.

After that installation Thunderebolt firmware upgrade fails like in your case.

so the owrkarounf should be go back to previous version of Thunderbolt Secure Connect software..

 

search previous verion at Revision History on this page:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-830-g5-notebook-pc/18477184/... 

 

I was using https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94596.exe before to install latest version.

 

bye

 

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AlphaProxima
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It works!!

Thanks a lot, TryToDoMybest!

 

HP Thunderbolt Dock G2 Firmware instal success.jpg

 

To recap what I did - for someone that may have the same problem:

 

1. Uninstall Thunderbolt Software (Start > Add or Remove Programs, search for "Thunderbolt Software" and uninstall)

2. Download the older version of Thunderbolt Secure Connect from https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94596.exe and install it. While installing, it throws couple of errors but it doesn't matter.

3. Run SP111940\HPFirmwareInstaller.exe and click the button to install firmware updates. After a few minutes it's finished (the upper photo). Disconnect/reconnect the dock and restart Windows. If you run HPFirmwareInstaller.exe again, it will show everything is up-to-date.

 

If you install back the latest version of Thunderbolt Secure Connect (sp1331131 at the moment), SP111940\HPFirmwareInstaller.exe will fail again with the same error as before (failed to detect Thunderbolt controller version). I guess I will stay with the old version.

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