• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎03-23-2021 04:05 PM - last edited on ‎03-23-2021 04:13 PM by

HP Recommended

I am having the exact same issue as detailed in this question, https://h30434.www3.hp.com/t5/Business-Notebooks/Your-Site-account-is-not-associated-to-an-organizat...
 

3 REPLIES 3

‎03-26-2021 10:53 AM

HP Recommended

@Remidio

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • What are the troubleshooting steps you have tried so far?
  • What is the exact issue with the product? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-26-2021 11:06 AM

HP Recommended

This is not an issue specific to a device. It is an issue of my HP account not being a business account. When I open cases with HP, they open the case under my company's name. I can see the list of cases I have opened for my company, but when i clcick on one it says i do not have access to view it, so i cannot see any details of the status of my case. Please take a look in the thread that I had posted in my original post. I am having the same problem. Emailing myhpsupporthelp.amsenglish@hp.com has not helped, I have never gotten a reply to any of the several emails i had sent them this month.

Was this reply helpful? Yes No

‎03-26-2021 01:16 PM

HP Recommended

@Remidio

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.