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03-23-2021 04:05 PM - last edited on 03-23-2021 04:13 PM by MarcusC
I am having the exact same issue as detailed in this question, https://h30434.www3.hp.com/t5/Business-Notebooks/Your-Site-account-is-not-associated-to-an-organizat...
03-26-2021 10:53 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
- What are the troubleshooting steps you have tried so far?
- What is the exact issue with the product?
Keep me posted for further assistance.
I am an HP Employee
03-26-2021 11:06 AM
This is not an issue specific to a device. It is an issue of my HP account not being a business account. When I open cases with HP, they open the case under my company's name. I can see the list of cases I have opened for my company, but when i clcick on one it says i do not have access to view it, so i cannot see any details of the status of my case. Please take a look in the thread that I had posted in my original post. I am having the same problem. Emailing email@example.com has not helped, I have never gotten a reply to any of the several emails i had sent them this month.
03-26-2021 01:16 PM
Thank you for posting back.
As we have limited support boundaries in the support community as of now. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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