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HP Recommended
HP EnvyLaptop 13 -AH1XXX
Microsoft Windows 10 (64-bit)

I purchased a new laptop for my son in July, but when it arrived, and he booted it up, we got a popup that the warranty had expired in 2019.  I have submitted 2 dispute requests, submitting a copy of the receipt each time. I received an email with a case number, but have received no other information for a over a week. I would like to purchase the HP Care package for him, but I don't want to do so until the original warranty is in place.  I cannot locate any real support on the website that allows me to contact someone by phone to promptly address the issue, and when I search for locations near me, the website freezes.  Plesae please help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@billandmo I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@billandmo I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

HP Recommended

I responded to your private message, but have still heard nothing from support.  Can I get an update please? Is there a way to contact support through email or phone? This is beyond frustrating and I'm now having to consider returning the computer and going with a different brand!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.