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Warranty Dispute

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I have been trying for a week to dispute my warranty from and by calling.  When I call I haver spent over an hour on hold and get no repsonce.  My case # 5023977418 was automaticly closed with no explination.  I purcashed a 2 year care pack through the HP support assisant before my warranty expired.  the return email I got "

Warranty Start Date: 3/29/2016

Warranty End Date: 3/28/2018

 wich is BS because It was purcased on march 24 of 2018 so how could it have a start date of 2 years before I bought it.  The worst part is there is nothing wrong with my computer I just wanted tech supports help in finding out if I could upgrade my memory so now I have to pay for support... if I could get through to tech support. 


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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

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While I cannot comment on the other aspects of your issue, I had the exact same experience with HP's website (see my post here). This is what finally worked for me (to get the form submitted successfully):

  • Fill in all required information.
  • Click the radio button indicating you'll attach proof of purchase (even if it's already selected).
  • This is the important part: attach your receipt in a format OTHER THAN .PDF (I ended up using a .PNG image file).

The times I tried submitting the form with a .PDF attached the website returned "HP Customer Support site is temporarily unavailable." After submitting with .PNG image I promptly received an automated email with case number.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation