cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ins1234
New member
3 1 0 0
Message 1 of 3
408
Flag Post

Solved!

Where can I find an unique ID (like serial number) of my initial/original battery?

HP Recommended
HP ZBook G6
Microsoft Windows 10 (64-bit)

Where can I find an unique ID (like serial number) of the battery that initially came with my laptop? Is there any site where this information exists and is it possible to be received by providing some information like a serial number of my laptop?

 

I also have question if the characteristics below are normal:

 

Cycle count: 185 / 1000

Battery Age: 2 Years - 2019/07/29

Design Capacity: 90 WHr
Full Charge Capacity: 50 WHr (55%)

?

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
95,722 64,436 12,403 21,354
Message 2 of 3
Flag Post
HP Recommended

@ins1234 

 

HPSA should be able to tell you the s/n of your battery (on your machine now); No way to find out unless you still keep it in your house the otherone

 

             Omen bat.png

 

You can see Serial Number entry shown above.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
banhien
Level 19
Level 19
95,722 64,436 12,403 21,354
Message 2 of 3
Flag Post
HP Recommended

@ins1234 

 

HPSA should be able to tell you the s/n of your battery (on your machine now); No way to find out unless you still keep it in your house the otherone

 

             Omen bat.png

 

You can see Serial Number entry shown above.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
ins1234
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

 

 

 

"No way to find out unless you still keep it in your house the otherone"

 

I keep the original package/packing but not know where to look at it.

 

The reason to ask this question is I wonder if is it possible somewhere during the supply change from HP to me some change/replacement of the battery is done (on the distributor site, in the shop, in the service etc.)?!

 

Comparing the two parameters: "Full charge capacity" and "Remaining capacity" make me to think the battery life on my machine after shorter period of usage (20 months) are significantly worse than on yours. It is an another reason to wonder if something bad happened to my battery.  Also the temperature is 33 C, compared to 23 C of your battery. The manifacturer is: 333-1C-2C-A. My machine is a high class one and is still under a warranty period.

 

Another interesting thing with it is - there were issues with my keyboard. The "I" key was broken. After a replacement of my keyboard in a certified HP service in Bulgaria there are some "creaks/squeaks" of 5-6 keys and the new keyboard is not fixed properly.

 

Will visit the service tomorrow again. The guys were very polite and hope some of my issues will be solved. Except the issues I mentioned my machine is almost perfect. What do you think about these issues? 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation