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- Where is my computer?
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04-01-2022 10:51 AM
I purchase a computer in February and have yet to receive it. I contact HP and they blame Fed Ex, I call Fed Ex and they blame HP. In the meantime I have no computer and no delivery dates still!! I cannot return it without a penalty fee because they do not stock these computers in stores normally. When I initially ordered, they never said anything about a delay or a custom build. Nothing! So I am out the money and still have no computer. All I get are these form letters which have old tracking info that isn't even correct. I am at a loss and so done with HP. Is there a way to contact corporate or to file a formal complaint?
04-03-2022 06:46 AM
Welcome to the HP Support Community!
I want to thank you for taking the time to speak to us today.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
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I am an HP Employee