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- ZBook 17 G3 Fingerprint not working

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11-27-2020 09:55 AM
I have a refurbished ZBook 17 G3 when I first activated it I was asked to rub my finger on the fingerprint scanner and it was successfully accepted. However, after this the finger print has not worked and when I check system settings, all the Windows Hello settings are not available, including fingerprint and pin.
I cannot change the pin or get fingerprint working. In device manager, I have the Synaptics FP Sensors (WBF) (PID=003F) as Boimetric device which is up to date.
11-30-2020 09:41 AM
If you initially used the HP CLient Security manager to have the single sign on with fingerprint and want to use Windows Hello, you will likely have to remove the CSM software (add/remove programs) first... then you should be able to use Windows Hello and register fingerprints. I would also make sure you update BIOS and drivers (use HP Image Assistant)...
If you used HP CSM and have fingerprint support starting at the BIOS, make sure you remove those from the BIOS also