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Locked

‎09-27-2024 06:26 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a hp elitebook 2560p notebook that i set the bios password myself, but somehow i cant remember. the harddrive got damaged and i just replaced it.
I have tried every solution i saw online to reset the password, even the Massif solution comes ack with the X89 error code.
I found out it failed because my bios version is F.60.
Is there any other way to reset it. the pc currently runs on windows 10 OS

1 REPLY 1

‎09-27-2024 06:30 AM

HP Recommended

Hello @SallyYuki ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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