928 fatal pcie error on a Z840

[dfernandez]

I'm getting an  Poste Error 928-Fatal PCIe error message (see image below) since a couple of week now when i watch a video using windows 10 video player or Internet explorer.

Note that this problem does not happen when watching video on Edge & Google Chrome.

Here are fixes that i've tried:

1-Updated Bios

2-Changed the limit PCIe speed from auto to 2.5 & 5 (in BIOS)

3-Did a System Extensive test with the  HP PC Hardware Diagnostics UEFI.

Nothing seems to work?

Any help is greatly appreciated.

Diego

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System information:

HP Z840 Workstation

Product ID : T4P06UT#ABC

Cpu1: Intel(R) Xeon(R) CPU E5-2630 v4 @ 2.20GHz

Cpu2: Intel(R) Xeon(R) CPU E5-2630 v4 @ 2.20GHz

Memory: 32Go 1: 8Go Hynix 2400MHz / 2,3,4: 8Go Kingston 2400MHz

Bios system: M60 v02.34

Video: AMD Firepro W7100 (driver: 22.19.161.0(2017-06-05))

Windows 10 Pro (64bit)

 

[Z440Roger]

It´s impossible to diagnose the issue with no details such as what card you are using in Slot 2. However, the "Maintenance and Service Guide" for the Z440/Z640/Z840 the solution is: "Move the card to a different slot. If the problem persists, replace the card.".

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04823811-2.pdf

[dfernandez · Accepted solution]

Thank you Z440Roger for the reply, The Firepro W7100 was in slot 2.

I did find the problem it seems that the card was not seating well on the slot #2. Removing and putting back the card on that slot seems to have fixed the problem.

[Z440Roger]

Great to hear! 🙂