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HPDM - Problem deploying image using first contact rule

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HP Device Manager

I have a problem when using th First contact Rule in HPDM to image a device with ThinPro 7.1


We have HPDM 5.0.7 running on Windows server 2012  with a remote SQL database.

We have HP T630 devices running Thinpro OS and have been using this several years without any problem.

We use First contact rule to trigger an installation on any new devices that are connected (usually when a device is replaced by the servicedesk).

Some time back I discovered that some mashines fail during installation using first contact rule.

The first contact rule triggers a template that deploy our Thinpro 7.1 image, update bios, reconfigures bios and change background.

It's the same rule that has been in place for several years without any problems and the same image is deployed. 


Devices trigger the first contact rule and restart to the grey minilinux (or what ever it's called) to download the image but fail after a minute or so with the following messages in the log.


2021-09-20 12:36:24 Map repository to: Master Repository

2021-09-20 12:36:24 Successfully sent task to the HPDM Gateway

2021-09-20 12:36:27 Task has been retrieved by the Agent.

2021-09-20 12:38:57 Task has been retrieved by the Agent.

2021-09-20 12:39:01 [Error code: 1083392] [Module: Agent] [Category: Other HPDM workflow error]

2021-09-20 12:39:01 [Error Details]: Deploy image using repository Master Repository. Failed to download Taby_20210920v1.dd.gz from /Repository/Images/IMG_Taby_20210920v1. Failed to execute DeployImage task. ErrorCode: 1083392, Error Info: ../../Task/linux/ImageTask_ThinPro6.cpp@345: Imaging Operating Failed. ../../Task/common/ImageTask.cpp@255: Error Code: 127 ../../Task/common/ImageTask.cpp@254: ./ftpclient/HttpClient.cpp@471: Failed to login, HTTP respond status code :400

2021-09-20 12:39:01 Failed to execute common task.

2021-09-20 12:39:01 ErrorCode: 1083392


If i deploy the same template manually it works without any problem.

I have tried to create a new first contact rule with the same result. 

I have tried to deploy a new image in the template with the same result.

I have tried to update agent as first action in the template with the same result.


I don't know how to fix this problem and can't find anything when searching for the error messages.


I'm stuck and need help!


Best regards,


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Try to update the agent first?

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