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‎07-06-2023 03:40 AM

HP Recommended

Hi..

 

I have a Clariti Manager with Poly Studio X's deployed.

 

Some of the X's have a alert with the message:

 

Unprovisioned Paired Device Disconnected (Trio Visual+ or Trio VisualPro or Poly TC8)

Image: 

image

 

But the status on the endpoint is OK. It is paired with the TC8, and have not been paired with a Visual+ or Pro

 

 

Any one out there expierience the same?

 

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
2 REPLIES 2

‎07-06-2023 09:22 AM

HP Recommended

Hello @Dan_Hemsø ,

 

Welcome back to the Poly Community.

Is this for TC8 only and no Trio's are involved? What Clariti Manager version?

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-07-2023 02:22 AM

HP Recommended

Hi @Steffen...

 

Yes.. the endpoint have TC8 connected, no Trio's

 

Clariti Manager is latest version with updated endpoint definitions.

 

I have created a support case on this: 34623320

 

I created the post to see if someone else have seen the issue.

 

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
1 person found this reply helpful
Was this reply helpful? Yes No
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