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‎07-27-2013 05:59 AM

HP Recommended

We have factory reset a DMA 7000 for re-installation and now cannot access it.  Using PuTTy, I can get a login: prompt but no passwords work.  Anybody know the default password in this situation?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2013 05:43 AM

HP Recommended

Yes, used the DVD for fhe factory restore, and had a monitor connected.  Also had used the USB with the config utility to set the IP addresses.  Worked with Polycom support and after rebooting with the USB again and having it come up again with another self boot, the web interface is accessible and all appears normal.

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3 REPLIES 3

‎07-28-2013 05:30 AM

HP Recommended

Hello JoeV,

welcome  back to the Polycom Community.

I am quite sure that we do not publicly advise these passwords.

 

Please work with your Polycom reseller and/or Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-28-2013 07:34 AM

HP Recommended

Have you used the DVD for the restore procedure ?

Can you attach a VGA monitor to have a look if the boot process stops for whatever reason (maybe cmos battery) ?

Have you tried to set the ip address by using the DMA USB Configuration Utility ?

 

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‎07-30-2013 05:43 AM

HP Recommended

Yes, used the DVD for fhe factory restore, and had a monitor connected.  Also had used the USB with the config utility to set the IP addresses.  Worked with Polycom support and after rebooting with the USB again and having it come up again with another self boot, the web interface is accessible and all appears normal.

Was this reply helpful? Yes No
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