Solved: DMA 9.0.0.2 / SKype For Business - Error 500 - HP Support Community

Anonymous · ‎10-21-2017

Hello !

This saturday, I upgraded the DMA to 9.0.0.2 (RMX to 8.7.4.1), and everything seems fine (no alert, and external sip peer is ok)

But when i try to call from a registered endpoint, a Skype Meeting Room, I got this message in the call details:

"SIP/2.0 500 Server Internal Error

Via: SIP/2.0/TLS xx.xx.xx.251:5061

[...]

To <sip:249238@domain.fr:5051>

ms-diagnostics: 1033;reason="Previous hop server component did not report diagnostic information";Domain="customerdomain";PeerServer="DMAHOSTNAME";Source="EDGESERVER"

I did a lot of research but can not find any clue of what could provide this issue.

Skype to VMR works

Everything was working well before the upgrade to 9.0.0.2.

Does anyone has the same issue or succeed to solve it?

Thank you

SteffenBaierUK · ‎10-23-2017

Hello JohanBonvalet,

welcome back to the Polycom Community.

Some of your older posts are marked as solved but you never followed up how you solved these and what steps you needed to take to resolve the issue.

In addition your new issue simply does not contain enough information apart from the logs snippet you added.

I can only ask you to work with our support organisation to solve this as I did not find many internal tickets with the same error message in regards to a DMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-23-2017

Hello JohanBonvalet,

welcome back to the Polycom Community.

Some of your older posts are marked as solved but you never followed up how you solved these and what steps you needed to take to resolve the issue.

In addition your new issue simply does not contain enough information apart from the logs snippet you added.

I can only ask you to work with our support organisation to solve this as I did not find many internal tickets with the same error message in regards to a DMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

DMA 9.0.0.2 / SKype For Business - Error 500

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