Solved: ISDN Problem in RMX 1500 - HP Support Community

Anonymous · ‎01-31-2014

Hi ,

We are using the Polycom RMX 1500 in our organization. We are using the both IP and ISDN for Audio & Video Conference. Currently the issues what we facing is we were able to dial out ( Video & Audio) from our RMX Bridge But, we are unable to receive any video call via ISDN. Where as audio is possible in the same case. So, Pls quote someone out their could help me on this regards.

Thanks in advance

R Nantha Ram

SteffenBaierUK · ‎02-03-2014

Hello Nathan,

I have moved your post's into the right section and removed your double post.

Please be aware that our professional solutions may not be installed or maintained if you do not have the relevant training.

Usually we expect a Polycom reseller or Partner to assist end customers and in your case it may be necessary to either contact your partner or reseller directly or utilize Polycom Professional Services or contact your Polycom representative.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Anonymous · ‎02-02-2014

Hello

For successfully ISDN dial-in video call you have to have as minimum 2 phone numbers:

the first number you define on a Meeting room (or on a conference) for incoming calls
the second number RMX will be use for "bonding"

Regards

Anonymous · ‎02-03-2014

Thanks for your reply. I am not understand the configuration. Pls share the ISDN Configuration details for Polycom RMX 1500.

SteffenBaierUK · ‎02-03-2014

Hello Nathan,

I have moved your post's into the right section and removed your double post.

Please be aware that our professional solutions may not be installed or maintained if you do not have the relevant training.

Usually we expect a Polycom reseller or Partner to assist end customers and in your case it may be necessary to either contact your partner or reseller directly or utilize Polycom Professional Services or contact your Polycom representative.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

ISDN Problem in RMX 1500

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