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‎11-19-2025 07:31 AM

HP Recommended

Hello,
We bought two Poly Studio USB video conferencing devices. We connected them to a notebook via USB port. The notebook has the Poly Lens application installed. It works fine over USB, but we would like use these devices via WiFI.
I read in the user guide on docs.poly.com that the WiFi data can be set in the settings/admin interface. The program asks for a password on the interface. I tried to enter the Polycom12#$ password given in the guide, as well as the last 6 characters of the device, but it said "The password is entered is invalid. Please enter the password again." for each.
I did a factory reset on the device from the Poly Lens application, but the situation is the same, it writes a wrong password.
Could you help me with what password I can use to enter the device's WiFi settings?
Thank you in advance for your help!
Best regards,
Gabor

1 REPLY 1

‎11-19-2025 07:34 AM

HP Recommended

Hello @ITLSup ,

 

Welcome to the HP Poly community.

 

A couple of weeks ago >this< was posted about the same.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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