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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello, 

 

I want to restor as defult (factory reset) my polycom realpresence capture server, would you please tell me how to restor it? 

 

Thanks and looking forward to hear from you. 

Ali 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ali4yaqubi,

is this in regards to your other post => here <= ?

 

I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?

 

The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:

 

image

 

You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.

 

Follow the above and remove the USB stick once done.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello ali4yaqubi,

is this in regards to your other post => here <= ?

 

I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?

 

The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:

 

image

 

You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.

 

Follow the above and remove the USB stick once done.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen, 

 

Thanks for your kind information.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.