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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎11-27-2020 04:09 AM

HP Recommended

Hello! We have Polycom RMX 2000 (ver.8.1.7.37 MPMx-D), when connected to the conference RealPresence Group 310 (system softwareRelease - 6.1.0-310348), which has a system name in Cyrillic, RMX 2000 issues an internal communication error message and reboots.

1 REPLY 1

‎11-27-2020 05:28 AM

HP Recommended

Hello @HelloTony_90 ,

 

Welcome to the Poly Community.

  • The GroupSeries should be on software 6.1.7.2 or on 6.2.2.4 if you have a valid service contract.
  • The RMX most likely also has a later version

This would need to be checked by our Support team so please go ahead and open a ticket via your reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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