Solved: RMX 1500 Password Reset - HP Support Community

Anonymous · ‎09-27-2011

Hi,

i have a case where the client change the RMX 1500 password and forget what is, i cant access the RMX by any way. is there a procedure to restore the password? thanks...

Anonymous · ‎09-28-2011

Ahmad,

If you do not know any of the account passwords to access the RMX then the only way to reset the password is to factory default the box. This will put the POLYCOM // POLYCOM user back on it.

To perform the default, you neet a USB drive of 2GB or less, and you put a blank text file onto the root directory called RestoreToFactoryDefault.txt along with a lan.cfg file containing your management and shelf management IP addresses (created with the lan config utility on the usb drive that ships with the system).

That will also erase all of the configuration on the box however, but it is the only way to recover the password if you have lost all of your credentials to log in.

View solution in original post

Anonymous · ‎09-28-2011

Ahmad,

If you do not know any of the account passwords to access the RMX then the only way to reset the password is to factory default the box. This will put the POLYCOM // POLYCOM user back on it.

To perform the default, you neet a USB drive of 2GB or less, and you put a blank text file onto the root directory called RestoreToFactoryDefault.txt along with a lan.cfg file containing your management and shelf management IP addresses (created with the lan config utility on the usb drive that ships with the system).

That will also erase all of the configuration on the box however, but it is the only way to recover the password if you have lost all of your credentials to log in.

Anonymous · ‎10-04-2012

Hi, please HELP, how we can create a lan.cfg if we have not USB stick supplied with the system. Thanks in advance.

SteffenBaierUK · ‎10-04-2012

Hello zh_ur,

welcome to the Polycom Community.

The RMX 1500 and other RMX support pages hold a copy of the USB stick that is delivered usually with the System.

For a RMX1500 you can find this => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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RMX 1500 Password Reset

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