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‎10-13-2015 02:53 AM

HP Recommended

Hi, 

 

 

I have purchased a new RealPresence Resource Manager (RPRM) and there is no DVD installation with it! 

 

Could you please tell me that if there is a way to get the DVD software from internet or polycom websites. 

 

Thanks and looking forward to hear from you. 

 

Ali 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2015 07:04 AM

HP Recommended

Hello ali4yaqubi,

you should be simply reaching out to your Polycom reseller who sold you the RPRM as the DVD should have been delivered.

 

Alternatively please contact our Polycom support team as you obviously have a valid license for the unit to be installed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-13-2015 07:04 AM

HP Recommended

Hello ali4yaqubi,

you should be simply reaching out to your Polycom reseller who sold you the RPRM as the DVD should have been delivered.

 

Alternatively please contact our Polycom support team as you obviously have a valid license for the unit to be installed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.