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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Wondering if this is possible,  I have tried to figure this out myself with no luck.  We are provisioning Trio's with RPRM.  We also do this with GroupSeries.  When we provision a Trio with a Visual+, the Visual+ will upgrade itself with the Trio firmware as specified in the configuration profile.  Can we do the same thing with VisualPro, have the GS upgrade to the lastest firmware with a configuration profile?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @wastedtime9 ,

 

welcome to the Poly Community.


From the RPRM Admin Guide >here<

 

In addition:

 

  1. When Trio and GroupSeries are paired, you can configure Trio with the GroupSeries software to uprade to.   The Trio will store the parameter and will be passed to GroupSeries during a reboot, repair or change to the following parameter. 

 

mr.deviceMgmt.vc2.param.softwareUpdateUri="https://10.228.9.127/download/AndroidRepositories/groupSeries/Beta-6.1.8-430263/"

 

  1. If you need to replace the internal IP 10.228.9.127 with an external routable FQDN, use the following parameter:

mr.devicemgmt.vc2.param.software.UpdateProxyServer=“rprm.polycom-mslab03.com”


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello @wastedtime9 ,

 

welcome to the Poly Community.


From the RPRM Admin Guide >here<

 

In addition:

 

  1. When Trio and GroupSeries are paired, you can configure Trio with the GroupSeries software to uprade to.   The Trio will store the parameter and will be passed to GroupSeries during a reboot, repair or change to the following parameter. 

 

mr.deviceMgmt.vc2.param.softwareUpdateUri="https://10.228.9.127/download/AndroidRepositories/groupSeries/Beta-6.1.8-430263/"

 

  1. If you need to replace the internal IP 10.228.9.127 with an external routable FQDN, use the following parameter:

mr.devicemgmt.vc2.param.software.UpdateProxyServer=“rprm.polycom-mslab03.com”


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

What about the other settings like 802.1x credentials, admin password,... ?

 

Is it possible to configure the RPG in Visualpro mode to get it from the Trio ? Like it's done with a Visual+.

 

Best regards,

 

Cyrille

HP Recommended

Any further updates on this? Will the next version of RPRM officially support VisualPro as an Endpoint Type like the VisualPlus?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.