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Featured blog article:

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‎11-16-2016 05:48 PM

HP Recommended

We are experiencing an issue between our scheduling system and RPRM recurring API with inconsistencies with it generating the conference IDs back to our system. 30% of the time it send the ID other time its blank or meaningless rubbish.

 

Do we have a fix for this issue?

 

Cheers

1 REPLY 1

‎11-16-2016 11:18 PM

HP Recommended

Hello HNE_Telehealth

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

In order to get anything fixed you need to raise this via your local Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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